Terms and Conditions
1. Definitions
1.1. In these Terms & Conditions the following words shall be taken to have the following meanings:
1.1.1. Guest House shall mean Norman Guest House Whitby
1.1.2. “Client(s)” shall mean the person, firm or company making the booking or staying at the Guest House.
1.1.3. “Guest(s)” shall mean a member of the Client’s party
1.2. By making this booking, and by providing your card details in accordance with the terms below confirming your booking the Client is deemed to accept the terms and conditions.
2. General
2.1. On receipt of these terms and conditions, please read through them thoroughly as they relate to the booking you have made with Norman Guest House
2.2. Should you wish to discuss any element contained within these terms and conditions, please contact the Guest House immediately upon their receipt.
2.3. All elements are enforced at the time of booking, unless special exemption has been negotiated between the Client and the Guest House.
2.4. No variation to these conditions shall be effective, unless made in writing and signed by the Guest House and the Client.
3. Deposits and Bookings
3.1. The deposit required for all bookings is non-refundable. Deposits are requested for all bookings.
3.1.1. The deposit for all bookings is to be £25.00 per night per room.
3.2. The balance for the booking must be settled by the Client in full 1 week before the arrival date.
3.3. Payments are to be made and guaranteed by Debit/Credit card;
3.3.1. By providing the Guest House your credit card details you are authorising us to charge it in full for your accommodation.
3.4. All personal details held by us will not be sold or passed on to third parties. Your credit card details are not retained on file they are encrypted and shall be securely deleted within 7 days of your stay being completed.
3.5. Bookings are personal to the Client and may not be assigned or transferred by the Client.
3.6. If the Client has any specific requests in relation to their stay, they should Contact the Guest House before booking to make these arrangements.
3.7. Whilst the Guest House makes every effort to fulfil any particular requests, if the Guest House is unable to meet any particular requests, our failure to this regard shall not constitute a breach of contract.
3.8.1. In the event this should occur, the Guest House will try and offer alternative arrangements for you.
4. Group Bookings
4.1. Group bookings are not permitted in the Guest House.
6. Cancellation Policy
6.1. Rooms which are cancelled by the Client within 48 hours of the time of arrival will be subject to a cancellation charge of 100% of the whole booking.
6.2. In accordance with clause 3.7, should the Guest House be unable to comply with specific requests made by the Client, the Guest House reserves the right to cancel or amend the booking.
6.3. Should the Client’s booking be amended, the client has a right to request a cancellation of the booking.
7. Cancellations by the Guest House
7.1. The Guest House reserves the right to cancel a booking, offering a full refund of all monies paid and incurring no penalty, in the following circumstances:
7.1.1. If the specific Guest House facilities booked, become unavailable due to unforeseen circumstances;
7.1.2. Should the Guest House have reasonable suspicion that the Client has an intention to not fulfil their contractual obligation and proof be forthcoming of this, the Guest House reserves the right to seek compensation for any losses it may incur; or
7.1.3. Should requested deposits not be forthcoming within the agreed time frame.
7.1.4. Should the full payment for the booking not be forthcoming within the agreed time frame
7.2. The above is not an exhaustive list and the Guest House reserves the right to exercise discretion to this extent.
8. Client Responsibilities
8.1. Upon check-in the Client (or at the discretion of the Guest House the Guests) shall be required to provide Debit/Credit card details to be held against the room or rooms booked or occupied. This card is provided as security against any damage.
8.1.1. By providing these details, the Client and/or Guest is accepting liability for these sums, and consents to the Guest House storing of their details in accordance with clause 3.4.
8.2. Clients and Guests are required to conduct themselves in a reasonable manner at all times.
8.3. Should the Guest House deem that a Client or Guest is being unruly then the Guest House reserves the right to evict them with no refund of monies to be paid.
8.4. The Guest House reserves the right to hold Clients and/or Guest’s liable for injury caused to any person including the Hotel’s staff which arises from the Client or Guest’s actions.
8.5. The Client and/or Guest may not consume food in their room which has not been supplied by the Guest House without the prior consent of the Management.
8.6. The Client and/or Guest shall not permit, or cause to be permitted an excess of the maximum number of occupants permitted for a room.
8.6.1. The Guest House reserves the right to terminate the hire without notice and without refund if the Client is found to be in breach of this condition.
8.7. Clients and/or Guests are liable for the keys to the Hotel rooms throughout the duration of their stay, should these be lost, the Hotel reserves the right to charge the Client and/or Guest for the cost of replacement keys and if necessary for the attendance of a locksmith.
8.8. The Client has a liability for their account and their Guests accounts(s) and the Client agrees to be personally liable for their Guests should any member of the Client’s party fail to pay all or part of the charges included.
9. No Smoking Policy
9.1. The Hotel operates a strict no smoking policy this includes, but is not limited to:
9.1.1. The Guest rooms;
9.1.1.1. Clients and/or Guests are prohibited from smoking in the Rooms including smoking out of Hotel windows.
9.1.1. Dining Rooms
9.2. In the event any Client and/or Guest is found to violate this policy, the Guest House reserves the rights set out in clauses 9.3 and 9.4 below.
9.3. Clients and/or Guests who are found to be smoking on the Guest House premises will be asked to vacate the Rooms & Guest House.
9.4. In addition, the Guest House reserves the right to levy a £60 penalty charge on Clients who are found to have been smoking in the guest bedrooms and other areas of the Guest House for specialist cleaning to make the room fit as a non-smoking environment.
10. Damage to Guest House Property
10.1. The Guest House reserves the right to charge the Client and his Guests for the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the Guest House ousHHHougggggggggg property or structure.
10.2. Should this damage come to light after the Client and/or Guest has departed, the Hotel reserves the right to make a charge to the Client and/or Guest’s credit/debit card stored on file in accordance with clauses 3.4 and 8.1 above, or to send an invoice for the required sums to the Client and/or Guest’s registered address.
10.3. We will however make every effort to rectify any damage internally prior to contracting specialists to make repairs, and therefore will make every effort to keep any cost that the Guest or Client would incur to a minimum.
11. Pets
The Guest House does not allow pets.
12. Lifts
The Guest House does not have a lift, and is unfortunately unsuitable for Clients and Guests who have walking difficulties.
13. Parking
The Guest House supplies each room with 1 parking permit for West Cliff car park only; this is available from 12 noon upon arrival until 11am on the day of departure. A £20 REFUNDABLE deposit is required on collection. Although parking is offered it can’t always be guaranteed. If the permit is not returned a £50.00 surcharge will be charged to your card.
14. Additional Terms
14.1. Whilst the Guest House has taken reasonable steps to ensure that information contained within its tariffs, website and other advertisement materials is accurate, it reserves the right to alter, substitute or withdraw any service, facility or amenity without notice if necessary
